FAQ
FAQ.
If you have questions about using the app or in-app purchases, check the FAQs below for quick answers.
If your issue remains unresolved or you have other suggestions, feel free to email us.
Why isn't my membership unlocked after purchase?
Solution:
- Check if the purchase went through (App Store > Subscriptions).
- Ensure you're logged in with the same Apple ID used for the purchase.
- Confirm the app is updated to the latest version.
- Open the app's Membership Subscription page and tap "Restore Purchase" to sync your membership status.
Main Steps: App > Settings > Membership Subscription page > Restore Purchase
Note: If it doesn't work, check your internet connection and try again.
Why aren't photos or videos saving automatically to my Apple Photos?
Solution:
- Grant the app photo access.
- Enable the “Save to album automatically” option in the app.
- Ensure your phone has enough storage space.
Main Steps: App > Settings > Shooting Preferences > Save to album automatically
Phone Settings > App > Photos > Full Access
Note: After making changes, try saving again to confirm it works.
Why can't I restore my purchase?
Solution:
- Check your subscription status in App Store > Subscriptions.
- Ensure you're logged in with the same Apple ID used for the purchase.
- Confirm the app is updated to the latest version.
- Reconnect or switch to a stable internet connection.
- Test your network connection, for example by visiting Google and confirming it loads properly.
- Turn off any proxies.
- Tap "Restore" on the app's Membership page again to sync your status.
How do I sync my membership across different iPhones?
Solution:
- Check if your Apple ID subscription is active in App Store > Subscriptions.
- Log in with the same Apple ID used for the purchase on the new device.
- Ensure the app is updated to the latest version.
- Open the app's Membership Subscription page and tap "Restore Purchase."
Main Steps: App > Settings > Membership Subscription page > Restore Purchase
Note: If restore fails, ensure you have a stable internet connection during this process.
Why am I still being charged monthly or annually after purchasing a lifetime membership?
Solution:
- Check your Apple ID subscriptions for any active plans that haven't been canceled.
- If you find additional subscriptions, cancel them manually.
- If you’ve been charged, request a refund through Apple’s website.
Main Steps: Phone Settings > Apple ID > Subscriptions > Select the extra subscription plan > Cancel Subscription
Note: Refund requests are managed by Apple, and developers cannot issue refunds directly.
How do I request a refund?
Please note: refunds are reviewed and processed solely by Apple. Developers cannot intervene.
Solution:
- Visit the Apple Refund Page.
- Log in with the Apple ID used for the purchase, locate the relevant order, and submit a refund request.
- Provide an explanation of the issue, then wait for the review results.
Note:
- Refunds are usually approved if the request is valid. If denied, contact Apple Support for further assistance.
- Frequent refunds may flag your account as high-risk, affecting refund approvals.
How can I share feedback or suggestions?
We value your feedback and suggestions.
To help us provide a better experience, feel free to email us at feedback@pixelpunk.cn, and we'll get back to you as soon as possible.
Still stuck?
Need more help?
If these answers do not cover your issue, email us directly.